Please note: CHAI's physical offices are closed on Fridays during the summer months.

Staff can be reached via email or phone.

Contact Staff

A Personalized Approach to Support Older Adults

August 5, 2022

Central to CHAI’s mission of strengthening community are the services and programs we provide to help older adults age safely and independently while leading active and engaged lives. This support often begins with a call to our intake line, where CHAI’s dedicated Intake Specialist, Lisa Glick, is there to listen and connect callers to assistance and resources. Ms. Glick has been the friendly voice on the other end of the line, fielding thousands of calls since its inception in 2018 and sharing information about CHAI’s affordable senior living communities, home repair and modification, and assistance with applications for housing benefits. Ms. Glick serves as an AgeWell Baltimore Specialist, providing access to coordinated services and programs available across The Associated system. “Some people are just so grateful to talk to someone for a bit,” Ms. Glick shares. In an increasingly automated world, CHAI is proud to provide a more personalized experience for our callers.